Cancellation policy

Our hair care range is available via subscription, ensuring you never miss a dose of our advanced treatments. With a subscription, you'll receive automatic deliveries every three months, based on your selected duration and frequency.

Billing & Payment:

• By subscribing, you authorise recurring payments until cancellation. 

• Payment failures may result in delayed shipments or suspension of your subscription. 

Cancellation Policy:

You may cancel your subscription at any time. However, please note:

• If you cancel during an active three-month subscription period, you will not receive a refund for the remaining period.
• To avoid being charged for the next cycle, we recommend cancelling at least 5 business days before your next billing date. 
• Cancellations must be completed through your subscription management portal.

Managing Your Subscription:

• Your order confirmation emails contain links to your order and to your subscription management portal.
• The subscription management portal allows you to modify, pause or cancel your subscription as needed.

Need Assistance?  For additional support or if you have any questions, please contact us at hair@drtass.com.au. Our team is happy to assist you!